Need help? Active Technology has been providing premier IT services to businesses, charities and home-users since 1993 in the Aylesbury Vale and beyond. It's safe to say that we know a thing or two about computers! We pride ourselves on an accessible, courteous and above all professional service from people you can trust. There are several ways in which you can receive jargon-free support for your computer systems from our experienced engineers...
We can typically solve 95% of all computer related
problems with a phone call. This is the preferred method if you need
a quick, speedy resolution, as no other method more common which provides
such easy two-way communication. For home computer users, a team of helpful engineers is
instantly accessible on 01296 398564 for all your
IT issues. Calls are charged at our normal hourly rate, so please have a method of payment to hand. No waiting on hold at a call centre, you get through to a competent computer expert right
away and access to over 60 years of combined knowledge in the industry.
Business users can pay for support on an invoice per 'incident' basis.
Clients who have a maintenance service level agreement with us
will have been given access to our Standard Support and Priority Support
help-lines. If you are unsure about what you have
access to, please contact us and our
dedicated staff will be please to advise you.
We can come out to your company or premises and resolve the situation where labour is charged from the time our engineer(s) leaves Active. Our labour rates are clear and competitive. Emergency options are available as we appreciate there are times when convenience and the running of your business is more important than anything else. Our engineers will have you up and running in the minimum amount of time.
Bring an item into our offices for repair or upgrade.
We will book it into our dedicated Workshop and an estimated time of completion will
be given.
If the item is not covered by warranty, our free
diagnosis
service ensures you know how much it will cost before you decide to
proceed.
If you decide not to go ahead for whatever reason, we
will only levy a small fixed labour charge to cover the time we've
spent investigating and reporting back the problem. You can't say fairer than that! See our
map and directions for finding Active
Technology.
For clients with a maintenance service level agreement, we will endeavour to reply to all e-mails in the same working day, depending on the time they're sent - hand typed by our professional support staff. Please try to include as much information (e.g. symptoms, error messages) and detail as you can! See our contact details for the Standard Support e-mail address or log a Priority Support request. For non-SLA clients, e-mail response times are not guaranteed and we recommended you contact us by telephone, thank you.
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