General Service Feedback

Are we doing a good job?

As a client of Active Technology, we want to know what you think of us (honest, clean thoughts only please!). With that in mind we have created this brief 10-section questionnaire.

Your answers will be treated in the strictest of confidence and you can even opt to remain anonymous. Rest assured however your responses will help us to maintain our high levels of service.

Your Details
Full Name (optional)
Company Name (optional)
Telephone (optional, but please include all area codes)
E-mail address (optional. e.g. you@example.com)

Questionnaire
1. When you contact Active, generally how do you find the helpfulness and manner of the staff that answer your call or greet you in our offices?
Poor Below Average Average Above Average Excellent
2. If you have a technical problem, which leads to you speaking to our Support team, how do you find the service you receive?
Poor Below Average Average Above Average Excellent
3. How do you rate the following from Active Technology?
Poor Below Average Average Above Average Excellent Poor Below Average Average Above Average Excellent Poor Below Average Average Above Average Excellent Poor Below Average Average Above Average Excellent Poor Below Average Average Above Average Excellent Poor Below Average Average Above Average Excellent
4. Traditionally, we have taken the 'hands off' approach to pro-actively contacting our clients. However as the IT industry is continually evolving, we are aware that some clients would like us to keep them informed of developments and new technologies that may be beneficial to their businesses. With this in mind, how often do you think Active Technology should contact you?
Never Annually Biannually Quarterly Monthly Weekly
5. Which of the following products and services did you not know Active Technology to currently offer? (tick all that apply)
Maintenance contracts (incl. 'preventative' visits) PCs & Notebooks/Laptops Call-outs / Emergency response Website design & Domain names Finance (leasing options) Training Wireless & wired computer networks Broadband (ADSL Internet connectivity) Disaster/Data recovery (Hard disks etc.) Full remote access (from anywhere in the world) Anti-virus Applications Spam (unsolicited e-mail) protection Server replacement and migration Components and peripherals Software (incl. Sage, Microsoft Office etc.) Projectors Copiers/Scanners Security solutions (Hacker prevention etc.) Plasma (large screen) displays Corporate e-mail solutions (e.g. to desktop, Out of Office etc)
6. Are there any products or services that you would like Active to offer?

7. Do you have any issues, frustrations or time-wasting glitches that you would like to eliminate from your business IT systems. Typical examples could be: I can view my own diary appointments but not the rest of the company's. My contact or sales database don't link to my accounts package, it leads to duplication. I have the same e-mails coming through on both my desktop PC and notebook.

8. In an ideal world what would your business IT system do for you? Typical examples could be: Let me access it from home. Save me more time. Allow me to log customer information and conversations.

9. Do you know anyone that you think would benefit from the services that Active Technology provides?
Company Name: Contact Name: Telephone number: Company Name: Contact Name: Telephone number: Company Name: Contact Name: Telephone number:
10. Are you proud enough to be seen in Active Technology's book of Testimonials? Now would be a great time to put pen to paper, so to speak, and tell our potential customers how happy you are.

All Done! Thank you very much for the time you have spent completing this questionnaire, it is greatly appreciated. We hope that your answers help us continue to meet and exceed your expectations. Please now click on Send Feedback below.

Your privacy: we at Active Technology respect your privacy. Any information you submit to us via our web-site is treated with the utmost sensitivity, whatever it is. We will never knowingly disclose to a third party any such information unless you explicitly express otherwise.

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